Refund & Payment Policy – DNS Associates Vehicle Tax Calculator

Thank you for using the Vehicle Tax Calculator service at www.dnsassociate.com. We aim to provide accurate vehicle tax calculations and a smooth online payment experience. Please read our refund policy carefully before making a payment.

Nature of the Service

The Vehicle Tax Calculator provided on this website is a digital service that allows users to calculate and obtain vehicle tax estimates or reports after making a payment through our secure payment gateway (PayHere).

Because the service is delivered instantly online, it is considered a non-physical digital product.

Refund Policy

Once a payment has been successfully completed and the calculation/report has been generated, the service is considered delivered.

Therefore, payments are generally non-refundable.

However, refunds may be considered in the following situations:

  • Duplicate payments made for the same calculation
  • Payment completed but the system failed to generate the report due to a technical error
  • Incorrect charges caused by a system malfunction

If your case falls under one of the above situations, please contact us within 3 days of the transaction.

Non-Refundable Situations

Refunds will not be provided in the following cases:

  • If you entered incorrect vehicle details
  • If the calculation result does not meet your expectation
  • If the report/service has already been successfully delivered
  • If the request is made after the specified refund request period

Processing Time

If a refund is approved, the refund will be processed to the original payment method used through PayHere.

Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.

Payment Security

All payments are securely processed through PayHere, a trusted Sri Lankan payment gateway. DNS Associates does not store your credit/debit card details.

Contact Us

If you have any questions regarding this policy or need assistance with a payment, please contact us:

DNS Associates
Website: www.dnsassociate.com
Email: info@dnsassociate.com

We are committed to ensuring a smooth and reliable experience when using our Vehicle Tax Calculator.